Offering Pay For Phone Support
A friend asked me this a while back. They wanted to offer phone support for customers who pay a subscription fee. As a small business they of course don’t have the kind of budget for the big expensive solutions.
She wanted to go easy and low tech. Basically, if someone is a paying subscribers, they will receive a phone number for support after they subscribe. Low tech is good. But I pointed out this may not work so well in her case because, if the phone number is a static one, there’s nothing stopping a past subscriber from calling the number after they cancel their subscription. And it becomes so awkward after they call you, you tell them you can’t answer them because they haven’t paid.
Not sure about you, but I personally like to limit as many potential bombs as possible. So, I helped her figure out a better, more cost effective and yet simple way. The suggestion, use a program like aMember to create and manage their membership.
Then, get themselves an account at a company like thinkingVOICE. thinkingVOICE is a click to call service. You place a button or a form on your site, people fill in their information including their phone number and click call me. Their system will call you, when you answer, it will connect the customer and you together. Your phone numbers are not revealed to the customer.
The cost? A queen’s ransom of $6.95 a month + $0.15 per minute. Back to my friend’s case. She would only have to put this form or button inside the membership area so it’s only accessible to active subscribers and eliminate the problem of being able to call after the subscription is canceled.
Lynette Chandler helps entrepreneurs leverage readily available technology and trends for their marketing. Learn how technology affects your business today.
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