HelpDesk On A Shoestring Budget

Why use a helpdesk? The answer is simple. Emails are a bear to manage and very ineffective for customer support. They get lost, and if you have someone help you with customer service, you don’t know what has transpired between the customer and your support staff. That’s just the tip of the ice berg.

For a while, I have been using EXOHelpDesk a free help desk but one thing that irks me most is the inability to mass delete emails and a few things I wanted to change.

Well, I have just tested this one Support Logic. What I love about it is, whenever you take action on a ticket it emails your customer. That way they know exactly what’s happening with the ticket and you’re working on it. Nice interface, easy to get going and understand.

http://www.support-logic.com/

If however, you aren’t adverse to spending some money on a help desk, do so because many free ones still fall short somewhere and many of these free projects become dead after a while. Kayako is very popular, but put Auracle Support Engine into your list of considerations. It really packs a lot of features for the price and they have great support.

helpdesk

Lynette Chandler helps entrepreneurs leverage readily available technology and trends for their marketing. Learn how technology affects your business today.